www.giftsilver.com - About Giftsilver

BY USING THIS SITE THE USER HAS UNCONDITIONALLY ACCEPTED THE TERMS AND CONDITIONS OF USE AS GIVEN HEREUNDER AND/OR ELSEWHERE IN THE SITE

PRIVACY POLICY
GiftSilver.com is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with giftsilver.com

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order. This will be used only for the service you have sought and would not be under any circumstances passed on to any other commercial purpose. GiftSilver.com will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the legal law requires it.

Although we track the total number of visitors to each of sites in an aggregate form to allow us to update and improve our site, personally identifiable information is not extracted in this process. Any cookie technology (where our servers deposit special codes on a visitor's computer) will only be used to track non-personal information such as type of browser, operating system, and domain names to improve our visitor's online experience.

How does giftsilver.com protect customer information? When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will giftsilver.com disclose the information it collects to outside parties? Giftsilver.com does not sell, trade, or rent your personal information to others. By using our web site, you consent to the collection and use of this information by giftsilver.com. We accord our Internet customers the same privacy, courtesy, and sincere appreciation for shopping our silver products as to the customers who visit our physical Showroom.

We have attempted to make your shopping experience here online as pleasurable as if you were with us in person, and we appreciate any suggestion you may offer to help us improve our site for your enjoyment. Please feel free to email us at customersupport@giftsilver.com.

TERMS OF USE & DISCLAIMER The user may carefully read all the information on products and services as provided in relevant sections and also in "FAQ"

This site is owned by PAVIK Technologies (P) Limited and Group company of Cooke & Kelvey. No material from this site or any other web site owned, operated, controlled or licensed by giftsilver.com and/or associates or sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without the written permission of giftsilver.com. Violation of this condition is a violation of copyright and other proprietary rights of giftsilver.com and/or their associates or sister concerns or affiliates.

The product/services provided on this site are without warranties of any kind either expressed or implied and giftsilver.com disclaims all or any of them to the fullest extent. giftsilver.com does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the result from the use of or inability to use the products/services offered in the site. Notwithstanding the foregoing, in no event shall giftsilver.com be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to giftsilver.com for that specific service/product.

In an effort to provide our customers with the most current information, giftsilver.com will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

Notwithstanding any or all of the Terms, Conditions & Disclaimers stated herein above and in FAQ or elsewhere in the site, any refund or payment by giftsilver.com to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant.

If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through Email: customerservice@giftsilver.com and should wait for a written clarification before using the service.

FAQ

1. What does GiftSilver.com Shopping offer?
GiftSilver.com offers the finest Sterling silverware with experience of handcrafting from year 1858. Giftsilver.com makes it possible for you to send gifts and purchase for yourself; residing almost anywhere in the world. Through this service, you can order from the choicest gift items shown on the site while making the payment online. We can also vouch that our prices are most competitive as we try to benefit customer because we save on high establishment costs compared to a Silversmith on high streets of leading cities. We guarantee for excellent and exclusive quality products.

2. Is my credit card charged immediately on my shopping at Giftsilver.com?
No, we take an approval of you shopping amount and block the same on your credit limit. The charge is then debited at the time of dispatch and or processing only. In events of goods being out of stock or a specific product being out of stock, we revert to you on email and then finally charge/debit less on your card (deducting value of product not sent).

3. Can I phone Fax my order?
No, orders are accepted only online after securing your payment through the credit card information submitted by you.

4. Which credit cards does Giftsilver.com accept?
At present we accept MasterCard, Visa, American Express, Diners Club, JCB, and Discovery.

5. Is my credit card number / bank a / c. number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. Does Giftsilver.com use SSL encryption?
Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.

7. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming your order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.

8. Will I be charged any Custom Duties?
Normally courier parcels received on shopping over the net by Individuals does not attract Custom Duties, however this varies from Country to Country. If there are any charge of any taxes or custom duties by your (receiver's country) Government / Customs in your country, the same is paid by you. Giftsilver.com has no control over the same.

9. Are the items dispatched as per the display on web page?
The products will match the image on the website. The product specifications (weight, size, color etc.) mentioned with the product photo is only approximate. Most products here are handicraft items. There may, hence, be a slight variation in the pictures and the respective products and there specification. At the same time Giftsilver.com Shopping will make all possible efforts to make it's services delightful for both the sender and the receiver of the gift. Note: Accessories shown (if any) are not a part of the product.

10. How much time do you take to deliver after the payment has been made?
We shall dispatch your products within 6 to 9 working days of securing your approval from your credit card company for the payment. However in cases of goods with hand engraving additional time of 4 to 5 working days may be required. Transit time in general should be taken as 5 days.

11. What is the mode of delivery?
Delivery of gifts is made through renowned courier services. We take utmost care in handling and dispatch of your shopping. After all you are purchasing a piece de art.

12. How do I know that my gift has been dispatched? Confirmation through e-mail stating courier airway bill number shall be sent to you after your purchase has been dispatched. You may directly track you shipment online.

13. Can I send some message/card with the gift?
Yes, you can send your message with the gift. It's free. Just type in your message in the respective space during the time when you enter shipping and invoicing details. Your message will be delivered along with the gift.

14. Where all can Giftsilver.com Shopping deliver gifts?
Giftsilver.com can deliver gifts to all major countries in the world. You may place orders from anywhere in the world while making payment through Credit Card.

15. Can I cancel an order after it is submitted?
Yes. To cancel an order, email at sales@giftsilver.com mentioning your Order No within 48 hours. Please note that you can only cancel orders that have not yet entered the shipping and processing process even though you have emailed within 48 hours.

16. How do I contact you regarding my order?
You can send a mail to our Customer Service Group at customerservice@giftsilver.com and we will only be glad to help you.

17. Why is there difference in amount in my invoice sent from giftsilver.com and that in my credit card statement?
We charge order value in the INR (Indian Rupee) or US$ depending upon dispatch from Austria (E.U.) or India. If dispatched from India there might be a slight variation in the dollar-value shown at the website and that charged from your credit-card due to fluctuation in conversion rates. You credit card statement will show charge as 'Avenues (India) Pvt. Ltd.' or as 'CCAvenue', our payment gateways.

The user of giftsilver.com is presumed to have read all the terms and conditions herein and faq and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and can not at any time claim ignorance of any or all of them. All relationship of any user whosesoever situated is governed by and in accordance with the laws of national capital territory, Delhi, India. Please note our aim is to provide excellent quality products along with world class services. We can assure you that our products would delight you and would be piece de art for generations to come.